Continuum Audio Labs strongly recommends potential customers be EXTREMELY CAUTIOUS regarding the purchase and service of any of our products from any unauthorised source. We do not warranty or offer any support for any product that has not been purchased from an authorised distributor/dealer in the country in which the purchaser resides.

Furthermore, if the product has been serviced, repaired or in any way modified by anyone other than the authorised distributor, Continuum Audio Labs will deem this as a breech of the warranty conditions and the product will no longer be covered. Please click HERE for a complete list of Authorised Distributors.

Continuum Audio Labs offers clients support for:
Warranty
Spare parts
Software updates
Ongoing service backup

Do not be misled by any offered International warranty claims, as we do not offer this. Warranties are offered through our distributors in their respective countries only. Continuum Audio Labs is not party to any warranty or service/repair arrangements other than for goods sold through/or carried out by our Authorised distributors and proof of purchase from a Continuum Authorised dealer is required for any warranty claim to be honored.

We strongly advise customers to be extremely cautious regarding any products they buy and the source they are buying from as well as service or repairs carried out. From our experience, there are no bargains - typically customers get precisely what they pay for.

Many consumers do not realise that there can be significant manufacturing and technical differences in products produced for different countries or markets. Specifications vary considerably throughout the world and some products can be quite unsuitable for use in some countries despite a similar outward appearance.

All Continuum products are designed and built to suit conditions (e.g. power specifications) for the country in which they are sold. Incorrectly specified product can be dangerous. Many products today are controlled by software which is region specific. Models not designed for this market may not be able to be software updated and therefore, in some instances, repaired. Our distributors are trained and experienced with our products.

It has also come to the attention of Continuum Audio Labs there may be products manufactured by Continuum Audio Labs which have been modified or fitted with parts not approved by Continuum Audio Labs. This is also a breech of the warranty terms and conditions and Continuum Audio Labs will no longer cover warranty issues of these modified products.

Continuum Audio Labs totally supports and stands by legitimately sold and maintained products through our authorised dealer network. This is the only way to ensure that any parts used, warranty work done and accessories purchased are genuine factory supplied items and will not affect your warranty.